Shipping policy

1. Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays).

  • Orders are not processed, shipped, or delivered on weekends or holidays
  • During high-volume periods (e.g., launches, holidays, vendor events), processing times may be extended

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods & Delivery Times

Shipping times vary based on the shipping method selected at checkout.

Estimated delivery timelines are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary due to factors outside of our control.

3. Shipping Delays

Elixirs & Epilogues is not responsible for shipping delays caused by:

  • Postal carrier issues (USPS, UPS, FedEx, etc.)
  • Weather conditions
  • High shipping volume periods
  • Incorrect or incomplete shipping addresses provided by the customer

Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

4. Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages once marked as delivered by the carrier
  • If your package is marked as delivered but not received, please contact the carrier directly to file a claim

If your order arrives damaged, please contact us within 3 days of delivery at elixirsandepilogues@gmail.com with photos of the damaged item and packaging. We will review and assist on a case-by-case basis.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

  • Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund
  • If an order is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow time for tracking updates to appear, as carriers may take time to scan packages into their system.

7. Local Pickup 

If local pickup is available:

  • Customers will be notified when their order is ready for pickup
  • Orders must be picked up within 5 business days of notification

8. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.